Consultation & Treatment Deposits

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We require a deposit payment to book any treatment or a private dermatology consultation appointment.

Free Consultations for all treatments (excluding dermatology appointments). 

The deposit is deducted from the cost of your treatment. We are happy to reschedule appointments giving a 48-hour notice.  If you do not attend your appointment, do not cancel or reschedule your appointment within 48 hours, then your deposit will be retained to cover business costs.

All deposit payments are non-refundable after 14 days cooling off period upon booking.

Deposits will be requested by card, bank transfer or cash payment, at the time of booking. To secure your appointment we require deposits to be received within 72 hours.

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Your appointment will be confirmed by email. An appointment reminder SMS is sent to you 48 hours before your appointment and email is sent 72 hours before.

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Cancellation policy

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If you are unable to attend your appointment, we require 48 hours’ notice for all services . If you fail to attend an appointment without giving due notice, we may charge a cancellation fee up-to 100% of your treatment session cost or deduct your deposit and require you to pay for all future treatments in advance. Clients who have purchased a course of treatment but fail to attend their appointment will be charged for their missed treatment session this will not be refunded.  Before your appointment  we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

We do not provide refunds for cancelled for missed appointments. Cancellation is accepted over the phone or in person (during working hours) at the clinic. 

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Please note clients can reschedule their existing booked appointment for a maximum of two times. Any further rescheduling will be at our discretion.            Too much rescheduling per client in a noticeably short time frame causes business disruptions and can affect existing clients.  We work hard to minimalise disruptions to clients and try to be as flexible as possible

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HOW CAN I REARRANGE MY APPOINTMENT?

• To cancel or rearrange any appointment please call the clinic on 079565239971 or contact us via WhatsApp

• Please be advised we require a minimum notice of 48 hours to cancel or rearrange a consultation

 

Late Arrivals

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Late arrival may result in reduced treatment time or forfeiting of the appointment.  We will only the carry out the treatment within the booked time. Late arrival resulting in your treatment being cancelled or rebooked will also result in the loss of any deposit or deducted from your course sessions.

We will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

 

NO SHOW FOR APPOINTMENTS

Any cancellations or no shows made with less than 48 hours’ notice for all services  will result in a loss of a treatment session / deposit.

 

REFUND POLICY

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Products:

We can only exchange any unopened products returned to us in a saleable condition with an original receipt within 7  days of purchase. Unfortunately, opened products cannot be refunded, unless damaged. If goods are damaged this must be reported to us within 48 hours and can be exchanged in our clinic.

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Treatments and Packages:

ALL deposit payments are non-refundable once the treatment has commenced. Treatments which have taken place, will not be refunded in any circumstances. We cannot refund any package or course that has already commenced. Any adverse reaction must be reported to us  within 48 hours of your appointment.

The only exception to this policy is a serious or long-term illness that contra-indicates the treatment, confirmed by a medical certificate.

All courses of treatments and gift vouchers must be completed within 12 months of the date of purchase or within the time specified.

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Treatment/ Treatment Course Disclaimer.

All treatments must be taken or booked within 12 months or within the time specified from the date of purchase. Any treatments that are left over after this time will be forfeited unless in certain cases such as pregnancy, health condition or a major national emergency is declared. If you choose not to follow the recommend treatment course or after care advice, you may not see the full expected results and therefore, we cannot be held responsible for this.

It is important to remember that results may vary person to person and cannot be guaranteed as this depends on the persons diet, medical history, lifestyle, and environmental factors.

The results shown are from clients and are typical, however the results are not guaranteed.

This website provides information regarding facial, aesthetic, weight loss and body sculpting treatments It is intended to assist individuals to make an informed decision about the treatments that we offer.

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Treatment Suitability

It is our policy to that the client holds a full consultation with a practitioner before commencing any treatment. If during the consultation, considering the information you provide, we find that you are not a suitable candidate for the treatment or there are obvious contra-indications, we have the right refuse the treatment.

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Refusal of Treatment

We have the right to refuse you treatment without any reservation. We do not perform any treatments on clients that are below the age of 18.

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Liability

Derma Nuvo skin clinic are independent specialist practitioners operating under the brand Derma Nuvo LTD we  will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect, or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services that we offer to the client.

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It is the client’s responsibility to ensure that client provides practitioners at Derma Nuvo Skin Clinic with all relevant medical history and pre-existing medical conditions before each treatment. Derma Nuvo Skin Clinic and will not be liable for any damage, including personal injury, sustained because of the client’s failure to disclose such details.

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By having a treatment, the client agrees to comply with all instructions and/or recommendations given to them by or on behalf of Derma Nuvo Skin  Clinic and independant practitioners regarding the care of a treated area. 

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Complaints Policy

Our priority is for you to be completely satisfied with the service you receive. We run a professional, If you are not satisfied with the treatment you have received, let us know as soon as possible either while you’re in the clinic or after leaving. Calmly and clearly explain the problem.  We aim to resolve all complaints within four weeks. We will arrange a suitable time for you to come back into our clinic and discuss your complaint in private. Where we think your complaint is reasonable, we will redo a part or all of the service or treatment again as soon as possible, free of charge. In cases where we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.

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